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Hardware support does provide some direct contact options – you can directly contact repair service if you have faulty hardware, which allows you to open a ticket.
#USENET GROUPS THAT HAVE NATIVE INSTRUMENTS SOFTWARE SOFTWARE#
Software support now dead-ends at a set of documentation articles then you’re able to create a post on the community forums if you don’t find an answer, but direct contact is no longer available. You can see some of this if you try to navigate support options on the site currently: As part of a move that NI describes in their statement below, some existing direct support channels changed earlier this year (in March). These changes weren’t the only changes to support options in the year 2019, however. They now have told us in a statement the support impact was “minimal” see statement below, though we do understand there was some impact to support staff. NI cut an estimated 30% of its workforce this summer - fully 20% in a single day, as reported by the company. Native Instruments did not mention cuts to customer support in its statements to me earlier this month.
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Changes this year to customer support channels have left some customers frustrated, according to sources familiar with the matter and user complaints.ĭespite promises from NI management that the direction of the company would “improve the experience for all users of our products,” users may see constrained support options and increased service backlogs.